Refunds & cancellation
Refunds, cancellation and renewals
Updated November 13, 2026. SolevexiaTrain is operated by SOLEVEXIA LLC, owned by Carlos Daniel Carrion Aguilar. Mailing address: 5830 E 2nd St, Ste 7000 #38579, Casper, WY 82609, USA. Contact: contact@solevexiatrain.es · +15055865692.
Current website status
This website accepts enquiries only. It does not take payments or activate subscriptions. Sending an enquiry does not authorize a charge. The following conditions apply to any paid SolevexiaTrain membership agreed with us; all price, billing and delivery details must be confirmed before acceptance. Online cancellation must be available before recurring memberships are activated. There is currently no active subscription account on this website.
Cancel without advance notice
You may cancel at any time before the next renewal charge is processed. No email requirement, approval, cancellation fee or seven-day notice applies. For an activated subscription, use the online cancellation facility supplied with your membership, open your subscription and select Cancel subscription, confirm and retain the confirmation. We will not activate recurring memberships without this facility. Cancellation stops future renewals; access continues until the end of the paid period. A charge already processed is handled under the refund rules below.
If you cannot access the online facility, email contact@solevexiatrain.es with your name, account email and subscription reference. Email is an alternative support route, not a condition of cancellation. For emailed cancellations received before renewal is processed, we use the time your message was received. If a later renewal is charged because of a processing delay on our side, we refund that charge in full.
First payment: seven-day voluntary refund
Request a full refund within seven calendar days of your first payment if you have not used any paid benefits. For this voluntary offer, use means downloading or viewing the contents of a paid training PDF, playing a paid training video, attending any part of a coaching or group session, or receiving an individualized coaching review or nutrition consultation. Creating an account, logging in, reading a receipt or onboarding email, viewing free pages, or receiving an unopened link does not count as use. We assess use for the relevant paid period and explain any refusal by reference to the paid benefit used. This voluntary offer does not limit mandatory consumer rights.
Monthly renewals
You may request a full refund within seven calendar days after a renewal charge if you have not used paid benefits during that renewed billing period. Activity in an earlier paid period does not disqualify you. A renewal refund also cancels future renewals and ends access to the refunded period. Outside this voluntary renewal offer, we do not offer discretionary refunds for a used period or a partial unused part of a month. This rule does not apply to mandatory withdrawal rights, duplicate or unauthorized charges, billing errors or services not supplied as agreed, which are assessed separately under applicable law.
EU/EEA consumer withdrawal rights
Where applicable, consumers have 14 days from conclusion of the initial contract to withdraw by an unequivocal statement, for example by email. Logging in or opening content alone is not treated as a waiver. If you expressly request that a service starts during the withdrawal period, a proportionate charge for service actually supplied is only applied where legal requirements are met. Loss of the withdrawal right for fully performed services or digital content requires the separate express consent, acknowledgement and confirmation required by applicable law. If these requirements are not met, we do not rely on that exception. Mandatory consumer rights take precedence over the voluntary offers above.
How refunds are paid
Send refund requests to contact@solevexiatrain.es with your order or subscription reference; never send full card details. Eligible amounts are refunded to the original payment method without a processing fee. For a valid statutory withdrawal, we issue the refund within 14 days of receiving notice. Other approved refunds are issued promptly; bank posting normally takes 5–10 business days. There are no physical goods to return. Mandatory consumer rights always prevail.